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Common questions

We recommend most students attend two swimming lessons per week. Skill development requires regular practice and two swimming lessons per week is a good start to get the most out of the program.

Swimming is a skill like writing and reading that needs regular practice. Continuing lessons through the school holidays ensures your child's skill level and confidence is not forgotten.

No. At OtterSwim Aquatic, we provide a learning environment without the use of flotation devices to ensure your child develops mobility and buoyancy independently.
Once we see the potential in someone and recruit them we ensure that they get an environment in which they can actually realize their potential. Stress and pressure are the enemies of productivity and creativity, we aim to decrease them as much as possible.
Please note that OtterSwim is a private facility, we cannot include children in classes who have not been enrolled and paid for in full.
We do not hold places or accept partial payments.
A $50.00 non-refundable registration fee per child is charged on enrollment and includes a welcome pack for your child.
The registration fee is a one-time fee paid on or before your child/children's first lesson.
If you re-enroll within 12 months of your previous cancellation date with OtterSwim, we may choose to waiver this registration fee.
OtterSwim's fee structure is calculated on a 'Cost per Lesson' basis. It is based on 1 lesson per week. The two payment options available are monthly (4 lessons) or a full upfront payment for a term (10+2 lessons). Payment are to be charged accordingly to the payment option, no offsets allowed.
For insurance purposes as well as to secure your training slot, we require all fees to be paid in advance. We accept payments by NETS, PayNow or InterBank Transfer.
If you wish to cancel any other time during the term, you will forfeit the remaining lessons.
Lessons are non-transferable to other people and cannot be refunded or credited unless at fault by OtterSwim Swim Schools.
A renewal email will be sent four weeks before the end of your term. Confirmation and payment will be required within fourteen days if you wish to continue in the current class for the following term.
We do not want your child to miss out on a lesson if they are on holiday or unwell.
To qualify for a make-up lesson, OtterSwim must be notified of a swimmer being absent prior to the class commencing. Make-up classes can be booked up to one week in advance. A cancellation of your enrollment will lead to a forfeiture of all unused make-up lessons on your account.
1) Term Package
  • For the first two make-up lessons a student has, it is compulsory to be scheduled on the 2 Replacement/Bonus Lesson at the end of each term.
  • For the third and subsequent make-up lessons a student has, please feel free to book it anytime outside of your original slot in the same term. If their third and subsequent make-up lessons cannot be done outside of their original slot within the term, they will be roll over to the Replacement/Bonus lessons in the following term.
  • Student without any make-up lessons are welcome to join us during the Replacement/Bonus week as free lessons.
2) Monthly Package
  • Any make-up lessons can only be schedule on weekdays.
  • Make-up lessons will be forfeited once payment is not in by the last lesson of the month.
***Please take note that we are unable to use your make-up lessons to offset any lessons.
***If a make-up lesson is missed, it will be forfeited.
If the student is certified unfit to swim for more than three weeks supported by a medical doctor letter, you can choose to put the lesson on hold. Please understand that while your lesson is under "on-hold", the group will continue to progress. You will likely be assigned to another suitable class at a different time slot when you are ready to join us back. You will be required to top up your balance into a full term.
If 2 classes are missed and there has been no communication from the family, OtterSwim reserves the right to remove your training slot.
You may request a refund by informing us at least seven days before the start of, or up to seven days after payment (whichever is earlier).
If the request is made less than seven days before the first lesson, or after seven days elapsed from the payment date, the refund amount will only be 50%.
If the first lesson has commenced (regardless of attendance), there will strictly be no refund.
OtterSwim reserved the right to cancel (with the fees not chargeable), postpone, or send a relief instructor if your class coach is unable to conduct the lesson on that day.
If a group class has one or two students in it, OtterSwim has the right to consolidate that class. Opening days and hours may change, however the staff will work with you to re-schedule classes on the new days and 1 week's prior notice will be given.
OtterSwim does not guarantee teacher request and a teacher's schedule may change at any time.
All children who are not toilet trained or under the age of 3 must wear a reusable swim nappy while taking lessons at OtterSwim. Parents or guardians participating in their child lessons must wear in-house dri-fit T-shirt.
All pool users have to rinse off under the shower before entering the pool as required by NEA.
Regardless of the child swimming ability, they should always be under adult supervision at all times. The swim teacher cannot be responsible for watching your child before and after the class.
The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.
By attending the lessons, you agree to allow OtterSwim to utilise all forms of media taken in our pools for our marketing materials.
Sickness - Please do not bring your child or ward to swimming class if he/she is sick. Sicknesses include, but are not limited to, Hand Foot Mouth Disease, chicken pox, any type of ear infection, conjunctivitis, diarrhoea, vomiting, and the common flu. Please ensure that your child or ward has been well for at least the 48 hours prior his/her swimming class.

Do you have any question? Feel free to contact.

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