Everything new families usually ask — and if we've missed something, just message us.
We have 4 terms in a year. Each term is 13 weeks including 1 week of break. The term dates vary slightly each year, but as a rough guide:
Term 1 – January to March
Term 2 – April to June
Term 3 – July to September
Term 4 – October to December
There are no swimming lessons on Singapore public holidays and selected days. You will be notified of the dates at the beginning of each term and fees will be adjusted accordingly.
Yes. There is a one-time non-refundable registration fee of $50.
Fees are paid in advance, before the start of the term/month depending on the package type. If you join halfway through the term/month, we will pro-rate the fees accordingly. We accept payments via PayNow and Bank Transfer.
As our slots are on a first come, first served basis, please make payment for the next term by the end of the term break. Late payments might result in your slot being given to other students.
Our mode of communication is via WhatsApp/Telegram/Message/Email. Please ensure that your particulars are correct and up to date.
All our swimming lessons are 30/45 minutes each depending on the class and programme type.
Research shows that young children have a shorter concentration span which causes them to get tired quickly, so they tend to reject any further information if the lesson continues for too long. Based on our experience, 30/45 minutes is a sweet spot where we achieve good progress in class while avoiding the class being too long for them.
When you refer your friends or relatives to join us, both the referee and referrer will get a free lesson in the following term.
We do not want your child to miss out on a lesson if they are unwell. To qualify for a make-up lesson:
– OtterSwim must be notified of a swimmer being absent prior to the class commencing.
– A Medical Certificate must be presented.
1) Term Package — the 1st and 2nd make-up lessons are automatically scheduled on the 2 Replacement Lessons at the end of the term. For the 3rd and subsequent make-up lessons, feel free to book them on any weekday in the same term. Make-up lessons not completed within the term are forfeited. If a make-up lesson is missed, it is forfeited.
2) Monthly Package — lessons will be forfeited. No make-up lessons will be offered.
If we cancel the lesson due to unforeseen circumstances (e.g. government-mandated school closure), we will reschedule it to the replacement week/term break. However, we will try to minimise such disruptions as we believe consistency is the key to learning swimming.
To encourage consistency in students' learning, you are welcome to join our replacement lessons for free as bonus lessons.
From our experience, it is rather difficult for parents to arrange make-up classes outside of the student's original slot due to their busy schedule. Also, students' learning might be compromised when they attend a make-up lesson under a different coach. As such, we created this policy to ensure consistency and quality for our students' learning.
Do note that lessons will proceed and end at the stipulated time. There will not be any extension of time.
To ensure consistency for your child and that they do not miss any classes, we will attempt to find another coach to conduct the class. In any unforeseen circumstances where we are unable to find a suitable replacement, we will cancel the class.
Our swimming coaches are all AUSTSWIM certified and Joey Lingo trained to conduct infant and toddler classes.
We are able to train your child and help them register for SwimSafer programmes. However, due to our indoor pool limitation, the assessments are conducted elsewhere.
As fees are paid termly, please notify us by WhatsApp at least 2 weeks prior to the end of each term that you will be discontinuing.
The term package enjoys a cheaper rate compared to the monthly package as we have transferred the savings on recurring administration efforts back to our customers. In addition, this frees up the capacity of our Customer Service Officers to provide better service.
If your child cries, it doesn't really mean they aren't ready for swimming lessons. Your child may be adjusting to the separation from Mum or Dad, getting accustomed to the new surroundings, or just having a bad day. Give your child some time to develop their confidence — very soon they will be able to enjoy this wonderful experience in a totally relaxed environment with us.
It truly differs from individual to individual. We have younger students who are very confident in the water and consistent with attending lessons, which helps them progress faster. We also have older students who had an unpleasant swimming experience that caused a fear of water, and it takes more time for them to overcome that fear and become confident swimmers. Rest assured, our experienced coaches will advise when a child is ready to progress to the next level. We cater to every child's individual needs, as every child is unique and learns differently.
At least once a week, ideally twice a week — we believe consistency is key.
Yes. Our pools are heated to about 30 degrees year-round to provide a comfortable learning environment for all ages.
Our pools are chlorinated to provide your child with the optimal hygienic environment.
In a parent-and-child programme, a parent is required in the water. We leverage the trust built with a parent/relative to help children through the initial stages of conditioning and confidence. We also recommend wearing a top that can be easily held by your child.
As they are in different categories, we recommend conducting the classes separately. We use a different syllabus for Infant and Toddler swim lessons.
It is recommended to eat about an hour before the lesson so that proper digestion can take place.
