Terms and Conditions

Our Terms and Conditions

Please note that OtterSwim is a private facility, we cannot include children in classes who have not been enrolled and paid for in full.

We do not hold places or accept partial payments.

A $50.00 non-refundable registration fee per child is charged on enrollment and includes a welcome pack for your child.

The registration fee is a one-time fee paid on or before your child/children’s first lesson.

If you re-enroll within 12 months of your previous cancellation date with OtterSwim, we may choose to waiver this registration fee.

OtterSwim’s fee structure is calculated on a ‘Cost per Lesson’ basis. It is based on 1 lesson per week. The two payment options available are monthly (4 lessons) or a full upfront payment for a term (10+2 lessons). Payment are to be charged accordingly to the payment option, no offsets allowed.

For insurance purposes as well as to secure your training slot, we require all fees to be paid in advance. We accept payments by NETS, PayNow or InterBank Transfer.

If you wish to cancel any other time during the term, you will forfeit the remaining lessons.

Lessons are non-transferable to other people and cannot be refunded or credited unless at fault by OtterSwim Swim Schools.

A renewal email will be sent four weeks before the end of your term. Confirmation and payment will be required within fourteen days if you wish to continue in the current class for the following term.

We do not want your child to miss out on a lesson if they are on holiday or unwell.

To qualify for a make-up lesson, OtterSwim must be notified of a swimmer being absent prior to the class commencing.

A cancellation of your enrollment will lead to a forfeiture of all unused make-up lessons on your account.

Make-up policies for parents who opt for Term Package differs from parents who opt for Monthly Package. Policies as follow:

  1. Term Package: For the 1st and 2nd make-up lessons a student have, it will be automatically schedule on the 2 Replacement/Bonus Lessons at the end of the term. For the 3rd and subsequent make-up lessons a student has, please feel free to book it on any weekdays in the same term. Any make-up lessons not completed within the term will be forfeited. Students without any make-up lessons are welcome to join us during the Replacement/Bonus week as free lessons.
  2. Monthly Package: No make-up lessons will be offered.

If the student is certified unfit to swim for more than three weeks supported by a medical doctor letter, you can choose to put the lesson on hold. Please understand that while your lesson is under “on-hold”, the group will continue to progress. You will likely be assigned to another suitable class at a different time slot when you are ready to join us back. You will be required to top up your balance into a full term.

If 2 classes are missed and there has been no communication from the family, OtterSwim reserves the right to remove your training slot.

There will strictly be no refund after payment is made.

OtterSwim reserved the right to cancel (with the fees not chargeable), postpone, or send a relief instructor if your class coach is unable to conduct the lesson on that day.

If a group class has one or two students in it, OtterSwim has the right to consolidate that class. Opening days and hours may change, however the staff will work with you to re-schedule classes on the new days and 1 week’s prior notice will be given.

OtterSwim does not guarantee teacher request and a teacher’s schedule may change at any time.

All children who are not toilet trained or under the age of 3 must wear a reusable swim nappy while taking lessons at OtterSwim. Parents or guardians participating in their child lessons must wear in-house dri-fit T-shirt.

All pool users have to rinse off under the shower before entering the pool as required by NEA.

Regardless of the child swimming ability, they should always be under adult supervision at all times. The swim teacher cannot be responsible for watching your child before and after the class.

The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.

The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.

By attending the lessons, you agree to allow OtterSwim to utilise all forms of media taken in our pools for our marketing materials.

Sickness – Please do not bring your child or ward to swimming class if he/she is sick. Sicknesses include, but are not limited to, Hand Foot Mouth Disease, chicken pox, any type of ear infection, conjunctivitis, diarrhoea, vomiting, and the common flu. Please ensure that your child or ward has been well for at least the 48 hours prior his/her swimming class.

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